نوع مقاله : مقاله پژوهشی
نویسندگان
1 استادیار گروه مدیریت بازرگانی، دانشکده علوم اقتصادی و اداری، دانشگاه قم، قم، ایران
2 کارشناسی ارشد مدیریت بازرگانی، دانشکده علوم اقتصادی و اداری، دانشگاه قم، قم، ایران.
چکیده
کلیدواژهها
عنوان مقاله [English]
نویسندگان [English]
Introduction and Objectives: Maintaining the health of society against deviations and perversions is considered one of the requirements for the sustainability and perfection of a society. The question that arises here is whether the goal can be achieved only by enacting external laws and controls from the government. In Islam, the mechanism of enjoining what is right and forbidding what is wrong, as two divine obligations, plays an important role in this path. However, the important issue in this regard is how to invite members of society and the people to carry out this religious duty. Marketing knowledge can be used to promote enjoining what is right. This knowledge has a suitable capacity to promote religious and social values. One of the important and key tools in this regard is audience segmentation, in which individuals are placed in identical and similar groups based on the indicators under study in order to obtain a more accurate description of their situation. This research seeks to typify people's behavior on the subject of enjoining what is right and forbidding what is wrong so that promoters of these two values can design a special program for each cluster in the production of promotional content. Specifically, this research seeks to answer the following two main questions: 1) Using the principle of segmentation in marketing, how many clusters and segments can the people of the society be placed in on the subject of enjoining good and forbidding evil? 2) What is each segment cognitively like regarding enjoining good and forbidding evil?
Method: This research is considered a type of applied research that has an exploratory nature and the required data is collected with a quantitative approach and using a questionnaire made by the researchers. The first step in conducting the research is to design a measurement tool or a researcher-made questionnaire that can guide us to an answer to the research questions. After designing the questionnaire and ensuring its validity, the necessary data was collected in the field. The data collected was analyzed by software. In this section, the first two steps will be explained and the third step will be discussed in the data analysis section. In this study, three criteria were used for clustering, namely: the amount of reminding others, the individual's reaction to the appropriate reminder, and the individual's reaction to the inappropriate reminder. The sampling method was available and was conducted through two methods: paper and electronic questionnaires. The statistical population of this study was adult women living in Tehran and Alborz provinces. The sample size in this study was 476 people. The two-stage clustering method and SPSS21 software were used to analyze the data. The segmentation quality index obtained by the software indicates its confirmation.
Results: Based on the results obtained, 9 behavioral clusters were obtained, the largest cluster constituting about 17 percent and the smallest 6 percent of the total data. The first cluster was those who sometimes enjoin good and forbid evil to others. These people have a positive reaction to the enjoining good. This cluster constitutes the largest segment. The second cluster, like the first cluster, sometimes enjoins good and forbids evil, and they do not welcome others who enjoin good and forbids evil. If they are given a warning, they only correct their behavior in front of the person who ordered them to avoid getting into an argument with them. The third cluster is similar to the first two clusters in terms of enjoining good and forbidding evil to others, but they have a better acceptance of behavior than the second cluster. The fourth cluster is still similar to the previous clusters in terms of enjoining good and forbidding evil. However, their acceptance response is in a better state. The fifth group also sometimes enjoins good and forbids evil. Instead of accepting a warning when appropriate, they are content with merely correcting their behavior, and if they are given an inappropriate warning, they will correct their behavior in front of the person to reduce tension. The sixth cluster rarely enjoins or forbids others from doing good or bad things. They do not have a very appropriate behavioral response to enjoin good and forbid evil from others. People in the seventh cluster are also not very used to admonishing others. But if someone gives them a warning, they will react well. People in the eighth cluster give warnings to others more than other clusters. But their acceptance of correct warnings from others is simply a correction of behavior, and if they consider a warning to be inappropriate, they will be indifferent to it. The ninth cluster was the smallest and included people who rarely give warnings to others. But when they consider a warning to be appropriate, they accept it and correct their behavior.
Discussion and Conclusions: Enjoining good and forbidding evil, as a divine obligation, has a high position in Islamic teachings. In order to benefit from the benefits and effects of enjoining good and forbidding evil, this value must first be promoted. Creating a correct culture about what, how, and why this religious value is important and necessary. This research seeks to use the segmentation tool to typify the behavior of society on the subject of enjoining good and forbidding evil, and its results show that there are 9 behavioral clusters in this field. The initial expectation is that the better and more understanding and attitude individuals have towards the two obligations, the better their behavior will be or the better their reaction to the commands and prohibitions of others; however, the results of this research show that people who have a better attitude towards enjoining good do not necessarily enjoin more good. That is, people may have a correct and good attitude towards enjoining good, but in terms of behavior, they are indifferent and refrain from doing good by making excuses or other obstacles. The seventh cluster can be an example of this group of people. It is also possible that people have a good attitude towards enjoining good and forbidding evil, but if someone gives them a warning, they react sharply and incorrectly. For example, the first cluster, despite having the highest and best status in terms of action and also having a suitable attitude towards enjoining good, will not receive it well when others want to warn them. The fourth cluster also has the best attitude towards enjoining good, but when others warn them, they do not show good behavior and are not receptive to warnings from others. Of course, this cluster is also in an average position in terms of action.
کلیدواژهها [English]
* قرآن. ترجمه آیه الله ناصر مکارم شیرازی.